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Article
Prevention and Management of “Do Not Return” Notices: A Quality Improvement Process for Supplemental Staffing Nursing Agencies
Nursing Forum (2012)
  • Bea Ade-Oshifogun, Andrews University
Abstract
This article describes a quality improvement process for “do not return” (DNR) notices for healthcare supplemental staffing agencies and healthcare facilities that use them. It is imperative that supplemental staffing agencies partner with healthcare facilities in assuring the quality of supplemental staff. Although supplemental staffing agencies attempt to ensure quality staffing, supplemental staff are sometimes subjectively evaluated by healthcare facilities as “DNR.” The objective of this article is to describe a quality improvement process to prevent and manage “DNR” within healthcare organizations. We developed a curriculum and accompanying evaluation tool by adapting Rampersad's problem‐solving discipline approach: (a) definition of area(s) for improvement; (b) identification of all possible causes; (c) development of an action plan; (d) implementation of the action plan; (e) evaluation for program improvement; and (f) standardization of the process. Face and content validity of the evaluation tool was ascertained by input from a panel of experienced supplemental staff and nursing faculty. This curriculum and its evaluation tool will have practical implications for supplemental staffing agencies and healthcare facilities in reducing “DNR” rates and in meeting certification/accreditation requirements. Further work is needed to translate this process into future research.
Keywords
  • continuous quality improvement,
  • curriculum,
  • "do not return",
  • healthcare staffing organization,
  • evaluation tool
Publication Date
April 19, 2012
DOI
https://doi.org/10.1111/j.1744-6198.2012.00264.x [Add to Citavi project by DOI]
Citation Information
Bea Ade-Oshifogun. "Prevention and Management of “Do Not Return” Notices: A Quality Improvement Process for Supplemental Staffing Nursing Agencies" Nursing Forum Vol. 47 Iss. 2 (2012) p. 106 - 112 ISSN: 1744-6198
Available at: http://works.bepress.com/bea-ade-oshifogun/7/