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Perceived Situations: Moderators of the Relationship Between Role Ambiguity, Job Satisfaction and Effectiveness
  • Barry Z. Posner, Santa Clara University
  • W. Alan Randolph
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Taylor & Francis

The moderating effect of situational factors on the relationship between role ambiguity, job satisfaction, and effectiveness was tested in a sample of 138 nurses. Results indicated that the negative relationships generally reported between role ambiguity, satisfaction, and effectiveness were less substantial for individuals who perceived higher levels of interdepartmental information flow, decision making involvement, and teamwork in their units. It is suggested that variations in organizational structure may be an important strategy for reducing the negative impact of role ambiguity.

Citation Information
Posner, B. Z., & Randolph, W. A. (1979). Perceived Situational Moderators of the Relationship between Role Ambiguity, Job Satisfaction, and Effectiveness. The Journal of Social Psychology, 109(2), 237–244.