This paper describes two studies I which naturalistic approaches were used to investigate complex human behaviors. The first study is a description of the way in which people organize their documents in their own offices; the second study aims for a functional description of the behavior known as “browsing”. Both studies use thinking-out-loud protocols, observation, and interviews in the setting in which behaviors take place. The rationale for the choice of techniques is presented along with a discussion of advantages and difficulties.
- Browsing behavior,
- Organization of documents,
- Browsing and complex behaviors.
Available at: http://works.bepress.com/barbara_kwasnik/14/