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Article
Adoption of ICT in a government organization in a developing country: An empirical study
The Journal of Strategic Information Systems (2008)
  • Babita Gupta, California State University, Monterey Bay
  • Subhasish Dasgupta, George Washington University
  • Atul Gupta
Abstract
eGovernment initiatives all over the world endeavor to integrate Information and Communication Technologies (ICT) to transform delivery of government services to their stakeholders by improving quality of services, accountability and efficiency. In this study we explore adoption of ICT to enhance government-to-employee interactions in a government organization in a developing country. We examine this adoption behavior by utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) that provides an integrative view of user acceptance. We found that performance and effort expectancy, social influence and facilitating conditions all positively impact the use of the ICT. We did not find a significant moderating effect of gender on these relationships.
Keywords
  • Information and communication technology adoption,
  • eGovernment,
  • UTAUT model,
  • Developing country,
  • India
Publication Date
June, 2008
DOI
10.1016/j.jsis.2007.12.004
Citation Information
Babita Gupta, Subhasish Dasgupta and Atul Gupta. "Adoption of ICT in a government organization in a developing country: An empirical study" The Journal of Strategic Information Systems Vol. 17 Iss. 2 (2008) p. 140 - 154
Available at: http://works.bepress.com/babita-gupta/29/