The implementation process of a Discovery Service is a large undertaking for any library. Depending on the size of the library, its technology infrastructure, and the number of staff involved, the implementation process and time to launch date can vary greatly. The planning process and the considerations addressed prior to implementation are affected by the nature and needs of the end-users. Selecting resources to include in the discovery service, resolving technical issues, developing a strategy to publicize it to end-users, and assessing and customizing the product are all part of launching a Discovery Service—a process that begins long before implementation and has no fixed completion date. This process involves a collaborative effort from all representative areas of librarian expertise, from technical services to public services. When the discovery service is launched, the simplicity of its search and comprehensiveness of its results redefine how libraries deliver services, changing the expectations users have of searching library resources as well as challenging librarians to redesign instruction and teach information literacy in new ways. These considerations and our own experience with implementing EBSCO’s Discovery System (EDS) at the University of South Florida, prompted us to initiate a discussion among academic libraries and librarian functions, in order to share, discuss, and learn from each other the lessons of Discovery Service implementation and use. We wanted to focus on the continuous nature of this process, the user perspective, as well as the perspective of the vendor, EBSCO. We believe that talking with our colleagues and collaborating with publishers prepares us to be better positioned to anticipate the changing needs of our users and enhance the user experience, accessibility, and discoverability of library content.
Available at: http://works.bepress.com/audrey_powers/33/