This article examines the Total Quality Management (TQM) practices employed by the smaller manufacturing firms in American industries and the results of those practices based on the data collected through a survey of APICS member firms. It aims to provide a benchmark of TQM practices for other smaller manufacturers to use. The result of the study should interest managers/policy-makers in small manufacturing firms trying to implement TQM.
- quality management,
Available at: http://works.bepress.com/arvinder_loomba/4/