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Selected Works of Arvinder S. Loomba
Article
Total Quality Management Programs at Smaller Manufacturers: Benchmarking Techniques and Results
Total Quality Management (2001)
  • Arvinder S. Loomba, San Jose State University
  • M. S Spencer
Link
Abstract

This article examines the Total Quality Management (TQM) practices employed by the smaller manufacturing firms in American industries and the results of those practices based on the data collected through a survey of APICS member firms. It aims to provide a benchmark of TQM practices for other smaller manufacturers to use. The result of the study should interest managers/policy-makers in small manufacturing firms trying to implement TQM.

Keywords
  • quality management,
  • manufacturers,
  • benchmarking
Disciplines
Publication Date
2001
Publisher Statement
SJSU users: use the following link to login and access the article via SJSU databases
Citation Information
Arvinder S. Loomba and M. S Spencer. "Total Quality Management Programs at Smaller Manufacturers: Benchmarking Techniques and Results" Total Quality Management Vol. 12 Iss. 5 (2001)
Available at: http://works.bepress.com/arvinder_loomba/4/