Kalnins, A. (2010). Important questions about franchising: What we know and what we should know [Electronic version]. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/347.
Important Questions about Franchising: What We Know and What We Should KnowArticles and Chapters
Abstract[Excerpt] In Chapter 39, Ramon Diaz-Bernardo presented an excellent and thorough review of academic work on franchising. This is the most complete review, of which I am aware, of the various literatures that make predictions about the phenomenon. Diaz-Bernardo added additional value in two ways: First, he described the theoretical bases in a language that can be easily understood by applied academics and practitioners alike. Second, he illustrated all the main points with interview quotes from practitioners. The design of this literature review is novel in this regard and is worthy of emulation.