The measurement of satisfaction has had a long history within the IS discipline. In general, most early studies focused only on the characteristics of the system, without trying to understand the process of the formation of satisfaction. This research focuses on combining the two theories of user satisfaction from the world of information technology. The first theory is Chin and Lee’ s end user computing satisfaction model that explains the formation process of user satisfaction from expectation and desire. The second theory is Task-Technology Fit model explains the fit between user’s task with the support of information technology. The theoretical combination between the two theories was validated using datasets from field tests.
Available at: http://works.bepress.com/arca/2/