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Article
Effects of Library Instruction on University Students’ Satisfaction with the Library: A Longitudinal Study
College and Research Libraries
  • Anthony Stamatoplos
  • Robert Mackoy, Butler University
Document Type
Article
Publication Date
1-1-1998
DOI
http://dx.doi.org/10.5860/crl.59.4.322
Abstract
Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.
Rights

This is an electronic copy of an article originally published in College and Research Libraries. Archived with permission. The author(s) reserves all rights.

Citation Information
Anthony Stamatoplos and Robert Mackoy. "Effects of Library Instruction on University Students’ Satisfaction with the Library: A Longitudinal Study" College and Research Libraries Vol. 59 Iss. 4 (1998) p. 322 - 333
Available at: http://works.bepress.com/anthony-stamatoplos/38/