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Presentation
You are the patron: Envisioning and training for excellent library service from the patron's perspective.
Faculty Publications
  • Anthony Stamatoplos
  • Kari Ann Stamatoplos
SelectedWorks Author Profiles:

Anthony Stamatoplos

Document Type
Presentation
Publication Date
2014
Date Issued
May 2014
Date Available
June 2014
Abstract
To envision excellence in service, library staff must learn to see service through the eyes of their patrons. This workshop demonstrated a training program using improvisation and role-playing activities, facilitated discussion, and application exercises to help participants understand how patrons experience the library. Following the program demonstration, facilitators guided participants in exploring ways to adapt the process and techniques for their own libraries.
Comments
Citation and abstract only.
Language
en_US
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Anthony Stamatoplos and Kari Ann Stamatoplos. "You are the patron: Envisioning and training for excellent library service from the patron's perspective." (2014)
Available at: http://works.bepress.com/anthony-stamatoplos/37/