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Article
Effects of library instruction on university students' satisfaction with the library: A longitudinal study
Faculty Publications
  • Anthony Stamatoplos
  • Robert Mackoy
SelectedWorks Author Profiles:

Anthony Stamatoplos

Document Type
Article
Publication Date
1998
Date Issued
July 1998
Date Available
November 2013
Abstract
Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.
Comments
1900-01-00
Language
en_US
Publisher
Association of College & Research Libraries (ACRL)
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Stamatoplos, A. & Mackoy R. (1998). Effects of library instruction on university students' satisfaction with the library: A longitudinal study. College & Research Libraries, 59(4), 322-333.