"Customer Service is Dead: Long Live the Customer Experience" by Anthony Molaro

Anthony Molaro, PhD, MLIS

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Presentation

Customer Service is Dead: Long Live the Customer Experience

Minnesota Library Association Annual Conference (2014)

Anthony Molaro, St. Catherine University

Disciplines

Library and Information Science

Publication Date

2014

Citation Information

Anthony Molaro. "Customer Service is Dead: Long Live the Customer Experience" Minnesota Library Association Annual Conference (2014)
Available at: http://works.bepress.com/anthony-molaro/21/