"Customer Service Is Dead: Long Live the Customer Experience" by Anthony Molaro

Anthony Molaro, PhD, MLIS

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Presentation

Customer Service Is Dead: Long Live the Customer Experience

Scott County Public Library (MN) (2015)

Anthony Molaro, St. Catherine University

Disciplines

Library and Information Science

Publication Date

February, 2015

Citation Information

Anthony Molaro. "Customer Service Is Dead: Long Live the Customer Experience" Scott County Public Library (MN) (2015)
Available at: http://works.bepress.com/anthony-molaro/16/