"Customer Service is Dead: Long Live the Customer Experience" by Anthony Molaro

Anthony Molaro, PhD, MLIS

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Presentation

Customer Service is Dead: Long Live the Customer Experience

Arrowhead Library System (MN) (2015)

Anthony Molaro, St. Catherine University

Disciplines

Library and Information Science

Publication Date

November, 2015

Citation Information

Anthony Molaro. "Customer Service is Dead: Long Live the Customer Experience" Arrowhead Library System (MN) (2015)
Available at: http://works.bepress.com/anthony-molaro/12/