"Customer Service Is Dead: Long Live the Customer Experience" by Anthony Molaro

Anthony Molaro, PhD, MLIS

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Presentation

Customer Service Is Dead: Long Live the Customer Experience

Rochester Public Library (MN) (2016)

Anthony Molaro, St. Catherine University

Disciplines

Library and Information Science

Publication Date

March, 2016

Location

Rochester, MN

Citation Information

Anthony Molaro. "Customer Service Is Dead: Long Live the Customer Experience" Rochester Public Library (MN) (2016)
Available at: http://works.bepress.com/anthony-molaro/10/