"Expert systems and the implementation of quality customer service" by Matt Eppinette

Selected Works of Anthony Inman

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Expert systems and the implementation of quality customer service

Industrial Management and Data Systems (1997)

Matt Eppinette, Louisiana Tech University
R. Anthony Inman, Louisiana Tech University
Roger Alan Pick

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Disciplines

Marketing,
Systems Engineering and
Engineering

Publication Date

March 1, 1997

DOI

10.1108/02635579710161377

Citation Information

Matt Eppinette, R. Anthony Inman and Roger Alan Pick. "Expert systems and the implementation of quality customer service" Industrial Management and Data Systems Vol. 97 Iss. 2 (1997) p. 63 - 68
Available at: http://works.bepress.com/anthony-inman/21/