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Presentation
Staff Training at a Combined Services Desk
Wisconsin Library Association Annual Conference (2010)
  • Anne E. Rauh, University of Wisconsin - Madison
  • Anne Glorioso, University of Wisconsin - Madison
  • Amy Kindschi, University of Wisconsin - Madison
Abstract
In the summer of 2008 Wendt Commons undertook the ambitious task of formalizing a training program for all library staff (including students) who work at the combined services desk. Panelists will discuss the development process, show materials created for the pilot program, and offer an evaluation of the outcome. Please attend this session for an engaging discussion of library staff training and leave with ideas that can be implemented in any library setting.
Keywords
  • staff training,
  • student staff,
  • reference,
  • training,
  • assessment,
  • competencies
Publication Date
November, 2010
Citation Information
Anne E. Rauh, Anne Glorioso and Amy Kindschi. "Staff Training at a Combined Services Desk" Wisconsin Library Association Annual Conference (2010)
Available at: http://works.bepress.com/anne_rauh/13/