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A Historical Overview of Internet Reference Services for Distance Learners
Internet Reference Services Quarterly (2004)
  • Anne Marie Casey, Central Michigan University
The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.
  • chat reference,
  • e-mail reference,
  • digital reference,
  • virtual reference,
  • distance learning,
  • distance education,
  • off-campus library services
Publication Date
Citation Information
Anne Marie Casey. "A Historical Overview of Internet Reference Services for Distance Learners" Internet Reference Services Quarterly Vol. 9 Iss. 3/4 (2004) p. 5 - 17 ISSN: 1540-4749
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