Contribution to Book
Customer Service Training in an Academic Technical LibraryStellar Customer Service: Training Library Staff to Exceed Expectations (2016)
Outstanding customer service will bring people back to your library, but exceeding library users' needs isn't easy—and your staff need to be specifically taught how to do so. Get the practical advice and models for staff training you need to make your academic, public, or specialty library more successful.--Publisher's website.
- Library management,
- customer service,
- staff training
Citation InformationAnne Marie Casey and Kathleen Citro. "Customer Service Training in an Academic Technical Library" Santa Barbara, CAStellar Customer Service: Training Library Staff to Exceed Expectations (2016) p. 75 - 87
Available at: http://works.bepress.com/anne_marie_casey/27/