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Article
Understanding the Determinants of User Acceptance of Enterprise Instant Messaging: An Empirical Study
Management Information Systems Faculty Research
  • Xin Luo
  • Anil Gurung, Marshall University
  • J. P. Shim
Document Type
Article
Publication Date
4-1-2010
Abstract
As modern organizations increasingly depend on information systems (IS) to enhance work productivity and seek new business opportunities, communication effectiveness has become one of the key factors that underlie the effective performance of IS implementations and applications. Instant Messaging (IM) presents a revolution in enterprise communication. As more organizations are findings ways to utilize this near-synchronous computing communication technology to enhance communication effectiveness in the workplace, there is a compelling need to understand the factors that are important for the adoption of enterprise IM. We have developed an integrative model based on constructs of the existing IT adoption models as well as theories on motivation, innovation diffusion, and critical mass. Using responses from 140 intended subjects, we have found the results of survey data support the contentions that perceived usefulness, compatibility, enjoyment, and security are significant predictors of intention to use enterprise IM. Although perceived connectivity did not predict the intention directly, it did indirectly through perceived usefulness and perceived ease of use. Implications and future research are discussed.
Comments

This is an Author's Accepted Manuscript of an article published in Luo, X., Gurung, A., & Shim, J. P. (2010). Understanding the determinants of user acceptance of enterprise instant messaging: An empirical study. Journal of Organizational Computing and Electronic Commerce, 20(2), 155-181. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE, 2010. Copyright Taylor & Francis, available online at: http://www.tandfonline.com/doi/abs/10.1080/10919391003709179.

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Citation Information
Luo, X., Gurung, A., & Shim, J. P. (2010). Understanding the determinants of user acceptance of enterprise instant messaging: An empirical study. Journal of Organizational Computing and Electronic Commerce, 20(2), 155-181.