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Article
Internet utilization as a medium for training employees in multi-unit restaurants
Journal of Foodservice Business Research (2011)
  • D. Singh
  • Y.S. Kim
  • Andrew H. Feinstein, San Jose State University
Abstract
Employee turnovers costs for multi-unit restaurant companies amount to millions of dollars each year. A large amount is spent on training new employees. The purpose of this study is to determine the relationship between multi-unit restaurant companies and their current and perceived future Internet usage for employee training. Multi-unit restaurant companies with different annual revenues were categorized and examined for the extent of Internet usage in training. This research study used secondary data from the Eighth Annual Restaurant Technology Study conducted by the University of Nevada Las Vegas and Hospitality Technology magazine. The multi-unit restaurant companies falling under the maximum revenue category showed a significant relationship between their annual revenues and Internet usage for employee training. Also, a statistically significant relationship was found between multi-unit companies having annual revenues between $50 million and $99 million and perceived future plan of Internet usage for training employees. This study also indicates that there is an opportunity for Internet training developers to refine current training modules used by firms having high annual revenues.
Keywords
  • Internet utilization,
  • training technology,
  • mufti-unit restaurants,
  • management
Publication Date
2011
Citation Information
D. Singh, Y.S. Kim and Andrew H. Feinstein. "Internet utilization as a medium for training employees in multi-unit restaurants" Journal of Foodservice Business Research Vol. 14 Iss. 2 (2011)
Available at: http://works.bepress.com/andrew_feinstein/2/