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Article
Designing and Implementing a Balanced Scorecard: Lessons Learned in Nonprofit Implementation
WCOB Faculty Publications
  • Andra Gumbus, Sacred Heart University
  • Tom Wilson, Bridgeport Hospital
Document Type
Article
Publication Date
7-1-2004
Abstract

The balanced scorecard has been referred to as the management innovation of the century, and extensive articles have been written using case studies of organizations that use this performance measurement system. This article addresses the key issues of design and implementation with a step-by-step guide to how to design a balanced scorecard and lessons to avoid implementation problems in government and nonprofit settings.

Comments

PMID:15354813

(Contributions to Practice)

Citation Information
Gumbus, A., Wilson, T. (2004). Designing and Implementing a Balanced Scorecard: Lessons Learned in Nonprofit Implementation. Clinical Leadership and Management Review, 18(4), 226 - 232.