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Article
Here, there and everywhere: an analysis of reference services in academic archives
Archives and Manuscripts
  • Amanda Oliver, Western University
  • Amanda Jamieson, Western University
  • Anne Daniel, Western University
Document Type
Article
Publication Date
5-30-2017
URL with Digital Object Identifier
http://dx.doi.org/10.1080/01576895.2017.1324801
Abstract

The purpose of this study is to investigate how archivists conduct reference services. The investigators administered two surveys to 19 participants at 15 Canadian academic archives to understand archivists’ behaviour while performing reference. There is no standard approach to reference as many archivists use institution-specific tools coupled with their own knowledge. Finding aids are the most frequently accessed tool and are most often used in conjunction with other tools. Limited resources are the primary barrier to the provision of effective reference services. The tools that are employed by archives are archivist focused, which results in reference services that are not user focused.

Citation Information
Amanda Oliver, Amanda Jamieson and Anne Daniel. "Here, there and everywhere: an analysis of reference services in academic archives" Archives and Manuscripts (2017) p. 1 - 19
Available at: http://works.bepress.com/amanda-oliver/4/