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A Performance Model of System Delay and User Strategy Selection
Proceedings of the CHI conference
  • Steven L Teal, Carnegie Mellon University
  • Alexander I Rudnicky, Carnegie Mellon University
Date of Original Version
Conference Proceeding
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Abstract or Description

This study lays the ground work for a predictive, zero-parameter engineering model that characterizes the relationship between system delay and user performance. This study specifically investigates how system delays affects a user’s selection of task strategy. Strategy selection is hypothesized
to be based on a cost function combining two factors: (1) the effort required to synchronize input with system availability and (2) the accuracy level afforded. Results indicate that users, seeking to minimize effort and maximize accuracy, choose among three strategies - automatic performance,
pacing, and monitoring. These findings provide a systematic account of the influence of system delay on user performance, based on adaptive strategy choice drive by cost.

Citation Information
Steven L Teal and Alexander I Rudnicky. "A Performance Model of System Delay and User Strategy Selection" Proceedings of the CHI conference (1992) p. 296 - 306
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