Article
Improved Metrics for Workplace Dispute Resolution Procedures: Efficiency, Equity, and Voice
Articles and Chapters
  • John W Budd , University of Minnesota
  • Alexander Colvin , Cornell University
Publication Date
7-30-2007
Abstract

Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court-based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolutions systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized, nonunion, and employment law procedures are then qualitatively evaluated against these three metrics.

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Suggested Citation
Budd, J. W. & Colvin, A. J. S. (2007). Improved metrics for workplace dispute resolution procedures: Efficiency, equity, and voice [Electronic version]. Retrieved [insert date], from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/articles/578

Required Publisher Statement
© Wiley. Final version published as: Budd, J. W. & Colvin, A. J. S. (2008). Improved metrics for workplace dispute resolution procedures: Efficiency, equity, and voice. Industrial Relations, 47(3), 460-479. Reproduced with permission. All rights reserved.

Citation Information
John W Budd and Alexander Colvin. "Improved Metrics for Workplace Dispute Resolution Procedures: Efficiency, Equity, and Voice" (2007)
Available at: http://works.bepress.com/alexander_colvin/18/