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Lean and Mean Do Not Equal Profitable and Hospitable
Hospitality Review
  • Carl P. Borchgrevink, Michigan State University
  • Ronald F. Cichy, Michigan State University
  • Alex M. Susskind, Florida State University
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Lean and mean hospitality organizations are relevant today. The authors explore research findings from Leader-Member Exchange (LMX) studies, in general, and cite findings from the hospitality industry to make the case for lean and loving hospitality organizations.
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Citation Information
Carl P. Borchgrevink, Ronald F. Cichy and Alex M. Susskind. "Lean and Mean Do Not Equal Profitable and Hospitable" (1997)
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