Lean and Mean Do Not Equal Profitable and HospitableHospitality Review
Program Web Addresshospitalitybusiness.broad.msu.edu/
AbstractLean and mean hospitality organizations are relevant today. The authors explore research findings from Leader-Member Exchange (LMX) studies, in general, and cite findings from the hospitality industry to make the case for lean and loving hospitality organizations.
Citation InformationCarl P. Borchgrevink, Ronald F. Cichy and Alex M. Susskind. "Lean and Mean Do Not Equal Profitable and Hospitable" (1997)
Available at: http://works.bepress.com/alex_susskind/7/