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About Alex M. Susskind

Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the Graduate Field of Communication at Cornell University. He earned his PhD in communication from Michigan State University with cognates in organizational communication and organizational behavior where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer-service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication relationships upon individuals’ work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.

Positions

2004 Present Associate Professor, Cornell University School of Hotel Administration
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Present Associate Professor, Cornell University School of Hotel Administration
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2011 Visiting Professor, Florida State University ‐ Dedman School of Hospitality
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19982004 Assistant Professor, Cornell University School of Hotel Administration
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2000 Visiting Assistant Professor, Michigan State University ‐ Department of Communication
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19961998 Assistant Professor, Florida State University ‐ Department of Hospitality Administration
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19951996 Visiting Lecturer, Michigan State University ‐ School of Hospitality Business
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19931996 Graduate Instructor, Michigan State University ‐ Department of Communication
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19911996 Graduate Instructor, Michigan State University ‐ School of Hospitality Business
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19891991 Teaching and Research Assistant, Purdue University ‐ Department of Restaurant, Hotel, and Institutional Management
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Curriculum Vitae




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Education

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1996 Ph.D., Michigan State University ‐ Department of Communication
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1993 MBA, Michigan State University ‐ The Eli Broad Graduate School of Management
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1991 BS, Purdue University ‐ Restaurant, Hotel and Institutional Management
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1988 AOS, Culinary Institute of America ‐ Culinary Arts
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1986 A.A.S., State University of New York College at Farmingdale ‐ Restaurant Management
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Contact Information

Food & Beverage Management
350 Statler Hall
Phone: 607.255.8839

Email:


Articles (47)