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Presentation
Digital Strategies for Personalizing the Book-a-Librarian Process
Designing for Digital
  • Britt A. Fagerheim, Utah State University
  • Alex J. Sundt, Utah State University
Document Type
Presentation
Location
Austin, TX, United States
Publication Date
4-4-2017
Abstract

On-demand consultations extend librarians beyond the classroom, supporting critical, one-on-one library instruction. But a successful consultation service requires more than a simple "build it and they will come" digital strategy, as users face numerous challenges in understanding their options, overcoming library anxiety, and finding the right expert to meet their needs. Following up on a prototype introduced last year, presenters will discuss research-informed design concepts and demonstrate a more engaging, friendlier interface for on-demand librarian consultations.

Citation Information
Britt A. Fagerheim and Alex J. Sundt. "Digital Strategies for Personalizing the Book-a-Librarian Process" Designing for Digital (2017)
Available at: http://works.bepress.com/alex_sundt/8/