Copyright © 2020 Inderscience Enterprises Ltd. Smart home services are one of the recent internet of things applications that aims to improve residents’ quality of life. This study aims to investigate the factors that influence residents’ acceptance and usage of smart home services in Jordan. Theoretically, this study extends the technology acceptance model. By following a quantitative method, responses were collected and statistically analysed from 258 household using the SEM-PLS approach. Results show that user awareness, trust, perceived enjoyment, personalisation, perceived usefulness and perceived ease of use significantly influence attitude towards smart home services which, with social influence, impact the intention to use.