Contribution to Book
Usability of Software On-line Documentation: A User StudyHuman-Computer Interaction: Theory and Practice. (2003)
This paper discusses the usability of online documentation and summarizes the results of two usability surveys conducted to study the usability of online documentation for enterprise applications. Two groups of subjects were surveyed using paper questionnaires. The results show that users generally use documentation when they hit a roadblock. Even though the preference is for online documentation (49%), but the subjects like to use paper documentation 32% of the time. This paper analyzes user preferences and their current difficulties in using online documentation.
PublisherLawrence Erlbaum Associates
Citation InformationAbbas Moallem. "Usability of Software On-line Documentation: A User Study" New JerseyHuman-Computer Interaction: Theory and Practice. (2003)
Available at: http://works.bepress.com/abbas-moallem/16/