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Establishing and Maintaining Organizational Trust in the 21st Century
Industry & Higher Education
  • Matthew L. Hunt, Barren River District Health Department
  • Tracy M Lara, Kent State University - Kent Campus
  • Aaron W Hughey, Western Kentucky University
Publication Date

Reprinted with permission from Industry & Higher Education, v.23, no.2 (April 2009): 71-77.

Recent corporate and academic scandals have led to decreasing levels of trust and confidence in many organizations. Whether the organization is a college or university, a government agency, a private company or a public corporation, the establishment and maintenance of trust is essential to both short-term success and long-term efficacy. This article deals with how managers and leaders can work to establish trust in their organizations via such strategies as fostering behavioural consistency, behavioural integrity, sharing of control, effective communication and demonstration of concern for employees. Also included are strategies of maintaining and enhancing trust, how the level of trust in an organization affects the individual as well as the entire enterprise, and the consequences of losing organizational trust.
Citation Information
Matthew L. Hunt, Tracy M Lara and Aaron W Hughey. "Establishing and Maintaining Organizational Trust in the 21st Century" Industry & Higher Education Vol. 23 Iss. 2 (2009) p. 71 - 77
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