The research team carried out intercept surveys in Portland, Gresham, Eugene and Denver in July, August and September of 2019. In total, 2,303 riders completed intercept surveys across the three regions. Our surveys were designed to take place during short “intercept” interviews between the research staff and the rider, typically at transit stations and bus stops. The surveys focus on current fare payment behavior, access to banking, Internet and smartphone resources, and potential fare payment behavior in the absence of cash options.

Survey questions included current fare payment methods, travel behavior, and technology access. Demographic information was also collected in order to perform an equity analysis. A copy of the survey instrument can be found in Appendix 2 of the final report.