Managing Disruptive Patron Behavior in Law Libraries: A Grey PaperLaw Library Journal (2015)
Nearly all law library staff have encountered, and likely will encounter, some measure of challenging patron behavior. In this article, the authors develop best practices based on their 2014 online survey of law library staff, follow-up correspondence with several survey respondents, and a review of case law and relevant literature within law librarianship and other fields.
Citation InformationNicole P Dyszlewski, Kristen R Moore and Genevieve Tung. "Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper" Law Library Journal Vol. 107 Iss. 4 (2015) p. 491 - 542 ISSN: 0023-9283
Available at: http://works.bepress.com/aallcallforpapers/87/