"A Kano Analysis on the Adoption of Self-Service Bag Drops at Singapore Changi Airport" by Changhwan Yang

Selected Works of Michael D. Santonino III

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Presentation

A Kano Analysis on the Adoption of Self-Service Bag Drops at Singapore Changi Airport

ATRS World Conference (2014)

Changhwan Yang, Société Internationale de Télécommunication Aéronautique
MICHAEL D SANTONINO III, Embry-Riddle Aeronautical University - Worldwide

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Disciplines

Business,
Education,
Engineering and
Aviation

Publication Date

2014

Location

Bordeaux, France

Citation Information

Changhwan Yang and MICHAEL D SANTONINO III. "A Kano Analysis on the Adoption of Self-Service Bag Drops at Singapore Changi Airport" ATRS World Conference (2014)
Available at: http://works.bepress.com/Michael_D_Santonino_III/14/