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Article
Digital Disruption Solution for Airlines in Brazil
Global Journal of Business Disciplines
  • Camila Bisinoto Borges, Embry-Riddle Aeronautical University
  • Cristiane Lunardi Das Neves Rodrigues, Embry-Riddle Aeronautical University
  • Daniel Dias Landroni, Embry-Riddle Aeronautical University
  • Tatiane Mendonça, Embry-Riddle Aeronautical University
  • Leila Halawi, Embry-Riddle Aeronautical University
Submitting Campus
Worldwide
Department
Graduate Studies
Document Type
Article
Publication/Presentation Date
1-1-2021
Abstract/Description

Since March 2017, the cost of denied boarding began to draw all Brazilian airlines' attention because of the Resolution 400 of the Brazilian National Civil Aviation Agency. This Resolution covers several items, but we will focus on the penalty that the airlines need to pay for each passenger who had his boarding denied involuntarily in domestic flights. Our goal is to create a plugin that any airline could use in their self-service check-in channels and direct communication with the passenger. It could also become a way to offer proactive accommodation options and monetary compensations due to itinerary or ticket schedule change.

Publisher
Institute for Global Business Research (IGBR)
Creative Commons License
Creative Commons Attribution-Noncommercial 4.0
Citation Information
Camila Bisinoto Borges, Cristiane Lunardi Das Neves Rodrigues, Daniel Dias Landroni, Tatiane Mendonça, et al.. "Digital Disruption Solution for Airlines in Brazil" Global Journal of Business Disciplines Vol. 5 Iss. 1 (2021) p. 1 - 17
Available at: http://works.bepress.com/Leila-A-Halawi/94/