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Article
Success Stories in Knowledge Management Systems
Issues in Information Systems
  • Leila Halawi, Embry-Riddle Aeronautical University
  • Richard McCarthy, Quinnipiac University
  • Janine Aronson, University of Georgia
Submitting Campus
Worldwide
Department
Management & Technology
Document Type
Article
Publication/Presentation Date
1-1-2017
Abstract/Description

Historically, information systems have focused on capturing, storing, managing, and reporting explicit knowledge. Organizations today recognize the need to integrate both explicit and tacit knowledge in formal information systems. Knowledge management continues to be a critical strategy for an organization to achieve a sustainable competitive advantage, and consequently succeed in today's knowledge-based economy. Knowledge management systems (KMS) are a class of information systems that manage, store and distribute knowledge. Knowledge management systems have proliferated in practice. In turn, theoretical research on knowledge management and knowledge management systems has proliferated. Knowledge management systems have emerged as powerful sources of competitive advantage. In this paper, we describe the characteristics and concepts of knowledge management systems. We explain how these systems transform modern organizations to high levels of success and present two successful cases that demonstrate this principal. We conclude with a summary of success factors that were common within two successful knowledge management system implementations.

Publisher
International Association for Computer Information Systems
Citation Information
Leila Halawi, Richard McCarthy and Janine Aronson. "Success Stories in Knowledge Management Systems" Issues in Information Systems Vol. 18 Iss. 1 (2017) p. 64 - 77
Available at: http://works.bepress.com/Leila-A-Halawi/84/