Previous analytical results on the resilience of unstructured P2P systems have not explicitly modeled heterogeneity of user churn (i.e., difference in online behavior) or the impact of in-degree on system resilience. To overcome these limitations, we introduce a generic model of heterogeneous user churn, derive the distribution of the various metrics observed in prior experimental studies (e.g., lifetime distribution of joining users, joint distribution of session time of alive peers, and residual lifetime of a randomly selected user), derive several closed-form results on the transient behavior of in-degree, and eventually obtain the joint in/out degree isolation probability as a simple extension of the out-degree model.