Skip to main content
Article
An Assessment of the Decision Making Units’ Efficiency in Service Systems (The Case of Cellular Telecom)
Student Research Symposium
  • Maoloud Dabab, Portland State University
  • Timothy R. Anderson, Portland State University
Presentation Type
Poster
Location
Portland State University
Start Date
5-7-2019 11:00 AM
End Date
5-7-2019 1:00 PM
Subjects
  • Service science,
  • Cell phones -- Performance -- Evaluation,
  • Cell phone services industry,
  • Data Envelopment Analysis
Student Level
Undergraduate
Abstract

Most tools and models on performance and quality of service management are generic and do not solve the complex technical systems, which the most critical component on the network and where these tools should be applied. The objective of this research is to assess the cellular performance and Base Transceiver Station (BTS) efficiency by proposing a robust model that is derived from multiple Key Performance Indicators (KPIs) based on technical and financial aspects. The novelty of this research provides a comprehensive multidimensional model for tuning the BTS parameters, which can lead to developing a standard global mobile network KPI. The model measures the efficiency of BTSs and offers a reference set for inefficient BTSs. This creates guidelines for the network optimization engineers to improve inefficient BTSs by comparing their configurations with efficient BTSs to achieve a high level of network optimization. Thus, the analysis will help the decision makers focus on the right area and identify the most critical BTSs based on best practices.

Rights

© Copyright the author(s)

IN COPYRIGHT:
http://rightsstatements.org/vocab/InC/1.0/
This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

DISCLAIMER:
The purpose of this statement is to help the public understand how this Item may be used. When there is a (non-standard) License or contract that governs re-use of the associated Item, this statement only summarizes the effects of some of its terms. It is not a License, and should not be used to license your Work. To license your own Work, use a License offered at https://creativecommons.org/

Persistent Identifier
https://archives.pdx.edu/ds/psu/28606
Citation Information
Maoloud Dabab and Timothy R. Anderson. "An Assessment of the Decision Making Units’ Efficiency in Service Systems (The Case of Cellular Telecom)" (2019)
Available at: http://works.bepress.com/timothy_anderson/56/