"Becoming a Leader in Patient Satisfaction: Changing the Culture of Care in an Academic Community Hospital" by Lynn M Deitrick, RN, PhD

Selected Works of Terry A. Capuano, MBA, MSN, RN, FACHE, NE-BC

Article

Becoming a Leader in Patient Satisfaction: Changing the Culture of Care in an Academic Community Hospital

Health Marketing Quarterly

Lynn M Deitrick, RN, PhD, Lehigh Valley Health Network
Terry Ann Capuano, MBA, MSN, RN, NE-BC, FACHE, Lehigh Valley Health Network
Stuart S Paxton, MBA, Lehigh Valley Health Network
Glenn Stern, MA, Lehigh Valley Health Network
Jack Dunleavy, BS, Lehigh Valley Health Network
William L Miller, MD, Lehigh Valley Health Network

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Publication/Presentation Date

4-1-2006

Disciplines

Business Administration, Management, and Operations,
Health and Medical Administration and
Management Sciences and Quantitative Methods

PubMedID

18681198

LVHN link

http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=32657501&site=ehost-live&scope=site

Document Type

Article

Citation Information

Deitrick, L., Capuano, T., Paxton, S., Stern, G., Dunleavy, J., & Miller, W. (2006). Becoming a leader in patient satisfaction: changing the culture of care in an academic community hospital. Health Marketing Quarterly, 23(3), 31-57.