Tim Coltman

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What drives the choice of a third-part logistics provider? (with Edward J. Andersson, Timothy M. Devinney, and Byron Keating), Journal of Supply Chain Management (2011)

It is generally believed that companies choose supply chain partners on the basis of their...

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Best–Worst Scaling Approach to Predict Customer Choice for 3PL (with Timothy M. Devinney and Byron W. Keating), Journal of Business Logistics (2011)

This study describes a simple, theoretically based methodology to analyze the nature of customer demand...

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Customer Relationship Management and Firm Performance (with Timothy M. Devinney and David F. Midgley), Journal of Information Technology (2010)

In this paper, we examine the impact of customer relationship management (CRM) on firm performance...

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Designing IS service strategy: an information acceleration approach (with Pierre Richard and Byron Keating), Faculty of Commerce - Papers (2010)

Information technology-based innovation involves considerable risk requiring foresight; yet our understanding of the way in...

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Realigning service operations strategy at DHL express (with John Gattorna and Stuart Whiting), Faculty of Informatics - Papers (2010)

This paper describes the approach that DHL used to respond to aggressive revenue and profit...

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Unpacking the RFID Investment Decision (with Byron W. Keating, Samuel Fosso-Wamba, and Valerie Baker), Proceedings of the IEEE (2010)

Mandates aside, there are many reasons why firms decide to move forward with or delay...

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What Drives the Choice of a Third Party Logistics Provider? (with Edward Anderson, Timothy Devinney, and Byron Keating), Journal of Supply Chain Management (2010)

It is generally believed that companies choose supply chain partners on the basis of their...

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Color as a source of brand differentiation: Can it be defended? (with B. W. Keating), Faculty of Informatics - Papers (2009)

Savvy marketers have long sought to exploit the psychological effects of color to differentiate their...

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Supply Chain Contract Evolution (with K. Bru, N. Perm-Ajchariyawong, T. M. Devinney, and G. R. Benito), Faculty of Informatics - Papers (2009)

This paper draws together theories from organisational and neo-institutional literatures to address the evolution of...

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Unpacking the ERP investment decision: An empirical assessment of the benefits and risks (with Byron Keating, Michael Katina, and Valeria Baker), ECIS 2009 Proceedings (2009)

Most leading organizations, in all sectors of industry, commerce and government are dependent upon

ERP...

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RFID and Supply Chain Management: Introduction to the Special Issue (with R. Gadh and K. Michael), Faculty of Informatics - Papers (2008)

Much of the received wisdom emanating from modern corporations indicates that business competition is being...

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Formative versus reflective measurement models: Two applications of formative measurement (with T. M. Devinney, D. F. Midgley, and S. Venaik), Faculty of Informatics - Papers (2008)

This paper presents a framework that helps researchers to design and validate both formative and...

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In Pursuit of a Sustainable Supply Chain (with B. W. Keating, A. M. Quazi, and A. Kriz), Faculty of Informatics - Papers (2008)

The aim of this paper is to provide clues to industry and academia on how...

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In pursuit of a sustainable supply chain: Insights from Westpac Banking Corporation (with B. Keating, A. Quazi, and A. Kriz), Faculty of Informatics - Papers (2008)

The aim of this paper is to provide clues to industry and academia on how...

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In pursuit of a sustainable supply chain: insights from Westpac Banking Corporation (with Byron Keating, Ali Quazi, and Anton Kriz), Supply Chain Management (2008)

Purpose – The aim of this paper is to provide clues to industry and academia...

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The value of managerial beliefs in turbulent environments: Managerial Orientation and E-Business Advantage (with T. M. Devinney and D. F. Midgley), Faculty of Informatics - Papers (2008)

There is a great divide between the degree to which academic research accounts for the...

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Can Superior CRM Capabilities Improve Performance in Banking, Faculty of Informatics - Papers (2007)

The market enthusiasm generated around investment in customer relationship management (CRM) technology is in stark...

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Why Build a Customer Relationship Management Capability?, Faculty of Informatics - Papers (2007)

The market enthusiasm generated around investment in CRM technology is in stark contrast to the...

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E-Business Strategy and Firm Performance: A Latent Class Assessment of the Drivers and Impediments to Success (with T.M. Devinney and D. F. Midgley), Faculty of Informatics - Papers (2007)

Among many leading organizations, in all sectors of industry, commerce and government, there is considerable...

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eCRM and Managerial Discretion (with Sara Dolnicar), Faculty of Commerce - Papers (2007)

Most sectors of industry, commerce and government have reported variation in the performance payoff from...

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Why Invest in CRM Programs When So Many Appear to Fail?, ACIS 2005 Proceedings (2005)

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Keeping E-Business in Perspective (with T. M. Devinney, A. S. Latukefu, and D. F. Midgley), Faculty of Informatics - Papers (2002)

The article reveals that not all business fit the model of electronic business (e-business). Since...

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E-Business: Revolution, Evolution, or Hype? (with T. M. Devinney, A. Latukefu, and D. F. Midgley), Faculty of Informatics - Papers (2001)

As the Internet continues to grow in size and capability, many firms are implementing Web-based...

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RFID Adoption Issues: Analysis of Organizational Benefits & Risks (with Samuel Fosso-Wamba, Byron Keating, and Katina Michael), Faculty of Informatics - Papers (2009)

What makes companies such as Wal-Mart in the U.S., Metro Group in Germany and Tesco...

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What do 3PL customers really want? (with Byron Keating, Eddie Anderson, Timothy M. Devinney, and John Gattorna), Faculty of Commerce - Papers (2008)

Successful companies understand what their customers want and are able to reverse engineer their supply...

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Designing 3PL Services: Valuable insights from customers (with Eddie Anderson, Timothy Devinney, John Gattorna, and Byron Keating), Faculty of Commerce - Papers (2007)

As markets become more global and competition continues to intensify, firms are beginning to realize...

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Customer Relationship Success (with Timothy Devinney), Faculty of Commerce - Papers (2004)

What makes companies such as National Australia Bank in Australia, Otto Versand in Germany, Tesco...

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Bridging micro and macro through experimental information acceleration (with Pierre Richard), Faculty of Informatics - Papers (2010)

Among leading organizations in all sectors there is evidence that successful managers possess the capability...

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Unpacking the ERP investment decision: an empirical assessment of the benefits and risks (with Byron Keating, Katina Michael, and Valerie Baker), Faculty of Commerce - Papers (2009)

Most leading organizations, in all sectors of industry, commerce and government are dependent upon ERP...

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RFID-Enabled Warehouse Optimization: Lessons from Early Adopters in the 3PL Industry (with S. F. Wamba and K. Michael), Faculty of Informatics - Papers (2008)

This paper presents the impact of RFID technology on the picking and shipping processes of...

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Where Are the Benefits in CRM Technology Investment?, Faculty of Informatics - Papers (2006)

A common belief today is that sustainable competitive advantages are in some way positively correlated...

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Why Invest in CRM programs when so many appear to fail?, Faculty of Commerce - Papers (2005)