Articles

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Formative versus reflective measurement models: Two applications of formative measurement (with T. M. Devinney, D. F. Midgley, and S. Venaik), Faculty of Informatics - Papers (2008)
This paper presents a framework that helps researchers to design and validate both formative and...
 

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In pursuit of a sustainable supply chain: Insights from Westpac Banking Corporation (with B. Keating, A. Quazi, and A. Kriz), Faculty of Informatics - Papers (2008)
The aim of this paper is to provide clues to industry and academia on how...
 

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The value of managerial beliefs in turbulent environments: Managerial Orientation and E-Business Advantage (with T. M. Devinney and D. F. Midgley), Faculty of Informatics - Papers (2008)

There is a great divide between the degree to which academic research accounts for the...

 

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Can Superior CRM Capabilities Improve Performance in Banking, Faculty of Informatics - Papers (2007)
The market enthusiasm generated around investment in customer relationship management (CRM) technology is in stark...
 

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Why Build a Customer Relationship Management Capability?, Faculty of Informatics - Papers (2007)
The market enthusiasm generated around investment in CRM technology is in stark contrast to the...
 

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E-Business Strategy and Firm Performance: A Latent Class Assessment of the Drivers and Impediments to Success (with T.M. Devinney and D. F. Midgley), Faculty of Informatics - Papers (2007)
Among many leading organizations, in all sectors of industry, commerce and government, there is considerable...
 

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Why Invest in CRM Programs When So Many Appear to Fail?, ACIS 2005 Proceedings (2005)
 

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E-Business: Revolution, Evolution, or Hype? (with T. M. Devinney, A. Latukefu, and D. F. Midgley), Faculty of Informatics - Papers (2001)
As the Internet continues to grow in size and capability, many firms are implementing Web-based...
 

Presentations

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RFID-Enabled Warehouse Optimization: Lessons from Early Adopters in the 3PL Industry (with S. F. Wamba and K. Michael), Faculty of Informatics - Papers (2008)
This paper presents the impact of RFID technology on the picking and shipping processes of...
 

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Where Are the Benefits in CRM Technology Investment?, Faculty of Informatics - Papers (2006)
A common belief today is that sustainable competitive advantages are in some way positively correlated...
 

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eCRM Success and The Value of Managerial Discretion. (with S. Dolnicar), Faculty of Commerce - Papers (2004)
The performance payoff from electronic customer relationship management (eCRM) programs has become a growing concern...