Skip to main content
Presentation
From isolation to inclusion: An exploratory study in providing online legal advice for older people
25th Annual BILETA Conference (2010)
  • Subhajit Basu, University of Leeds
  • Joe Duffy
Abstract

We report the findings of an empirical project on access to legal advice for older people in Northern Ireland, the findings from which have wider applicability. In this research, we found that there are a range of issues preventing older people from accessing proper legal advice. These include a general reluctance to engage with the legal system as a way to enforce their rights through legal processes. The project also sought information on usage of new technologies among older people as a way of addressing their legal advice needs. Whilst our study has uncovered some examples of individualised good practice on the part of some service providers, we suggest that there are substantial failings in information provision for older people. The consistent theme emerging from our consultations with older people relating to their accessibility to legal services depicts an alarming representation of fear and mistrust, cost factors, unwillingness to complain and genuine feelings of uncertainty about many aspects of law significantly impacting on their lives. Nevertheless, we also found that the development of an on-line internet tool has the potential for positively assisting older people with legal issues. In this aspect, our research revealed encouraging comments older people, confident in using the internet, about the contribution of the internet as a mechanism for meaningfully helping with their legal problems.

Keywords
  • Older people,
  • Digital Divide,
  • Online Legal Advice
Publication Date
Spring March 29, 2010
Citation Information
Subhajit Basu and Joe Duffy. "From isolation to inclusion: An exploratory study in providing online legal advice for older people" 25th Annual BILETA Conference (2010)
Available at: http://works.bepress.com/subhajitbasu/54/