Careless conversations, costly mistakes: coercive managers and organisations in the litigious spotlight
Careless conversations on the part of managers to each other and to other employees have an enormous human resource cost to organisations and, emotionally, to those involved.
Kouzmin, A, Hase, S & Sankaran, S 2005, 'Careless conversations, costly mistakes: coercive managers and organisations in the litigious spotlight', International Journal of Knowledge, Culture and Change Management, vol. 5, no. 1, ppl 97-104.
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