Skip to main content
Article
The Service-Dominant Logic and a Hierarchy of Operant Resources: Developing Masterful Operant Resources and Implications for Marketing Strategy
Journal of the Academy of Marketing Science
  • Sreedhar R. Madhavaram, Cleveland State University
  • Shelby D. Hunt, Texas Tech University
Document Type
Article
Publication Date
4-1-2008
Disciplines
Abstract

Marketing's evolution toward a new dominant logic requires the focus of marketing to be on the intangible, dynamic, operant resources that are at the heart of competitive advantage and performance. First, building on resource-advantage theory's notion of basic resources and higher-order resources, this article proposes a hierarchy of basic, composite, and interconnected operant resources. Second, reviewing research on business strategy and marketing strategy, several resources that correspond to the proposed hierarchy are identified and discussed. Third, the notion of developing masterful operant resources is introduced. Fourth, based on the proposed hierarchy and the notion of masterful operant resources, some exemplars of potential research avenues for marketing strategy are provided. Finally, the article concludes with the discussion of implications for marketing practitioners, researchers, and educators. In sum, this article extends and elaborates the concept of operant resources in the service- dominant logic of marketing.

DOI
10.1007/s11747-007-0063-z
Version
Postprint
Citation Information
Madhavaram, S., & Hunt, S. D. (2008). The service-dominant logic and a hierarchy of operant resources: developing masterful operant resources and implications for marketing strategy. Journal Of The Academy Of Marketing Science, 36(1), 67-82.