Forthcoming Publications

mHealth Technologies for Chronic Diseases and Elders: A Systematic Review (with Giovanni Chiarini, Pradeep Ray, Cristina Masella, and Aura Ganz), IEEE Journal on Selected Areas in Communications (2012)

mHealth (healthcare using mobile wireless technologies) has the potential to improve healthcare and the quality...

 

Published Articles

Application of the task-technology fit model to structure and evaluate the adoption of E-books by academics (with John D'Ambra and Concepcion S. Wilson), Faculty of Commerce - Papers (Archive) (2013)

Increasingly, e-books are becoming alternatives to print books in academic libraries, thus providing opportunities to...

 

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Development and validation of an instrument to measure user perceived service quality of mHealth (with John D'Ambra and Pradeep Ray), Faculty of Business - Papers (2013)

The role of service quality in fostering the growth of mHealth services has gained much...

 

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Modelling the impact of mHealth service quality on satisfaction, continuance and quality of life (with John D'Ambra, Pradeep Ray, and Umme Hani), Faculty of Business - Papers (2013)

Understanding the impact of service quality on economic and social outcomes is critical to extend...

 

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Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust (with Pradeep Ray and John Gaetano D'Ambra), Electronic Markets (Special Theme) (2012)

Continued usage of information systems (or, IS continuance) has proven to be a critical success...

 

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Trustworthiness in mHealth information services: an assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS) (with John D'Ambra and Pradeep Ray), Faculty of Commerce - Papers (2011)

The aim of this research is to advance both the theoretical conceptualization and the empirical...

 
Exploring loyalty in mobile information services: the role of sound amusements, International Journal of Mobile Marketing (2010)

The aim of this research is to explore consumer loyalty in mobile amusement information services,...

 
mHealth - an ultimate platform to serve the unserved (with Pradeep Ray), Faculty of Commerce - Papers (2010)

Objectives: To summarize major current developments and research in the field of mobile health (mHealth)...

 

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Service Quality of mHealth: development and validation of a hierarchical model using PLS (with John D'Ambra and Pradeep Ray), Faculty of Commerce - Papers (2010)

Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service...

 

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Serving the poor by marketing information, Developing a sustainable village phone model in Bangladesh (with Jay Rajasekera and Mahfuzur Rahman), International Journal of Economics and Business Research (2010)

Wireless technologies have created an unprecedented opportunity for rural customers in the developing world to...

 

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The adoption of e-banking in developing countries: A theoretical model for SMEs (with Al Nahian Riyadh and Nayeema Islam), International Review of Business Research Papers (2009)
 
Gradual Changes in Repeat Customers' Adoption Behavior toward Responses to Mobile Direct Mail Coupon Promotions, International Journal of Mobile Marketing (2008)

Service businesses record the number of visitors as a measure of the performance of their...

 

Published Conference Proceedings

Mhealth: a better alternative for healthcare in developing countries (with Saradhi Motamarri, Pradeep Ray, and Chung-Li Tseng), Faculty of Business - Papers (2012)

Propelled by the continual improvements in mobile wireless communications, mobile health (mHealth) is emerging as...

 

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Mobile information services marketing: an assessment of needs, quality and satisfaction (with Fumiyo N. Kondo), Faculty of Business - Papers (2012)

While user needs, service quality and satisfaction regarding most services have been well explored in...

 

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Viewing Systems as Services: The Role of Service Quality (with Pradeep Ray and John D'Ambra), ICIS 2011 Proceedings (2011)

The significant and sustained growth in services worldwide prompts IS researchers to give special attention...

 

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Modeling Quality Dynamics in IT Services Management (with John D'Ambra and Pradeep Ray), ICIS 2011 Proceedings (2011)

The increasing importance of information technology (IT) services in the global economy prompts IS researchers...

 

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An evaluation of PLS based complex models: the roles of power analysis, predictive relevance and GOF index (with Shahriar Akter, John D'Ambra, and Pradeep Ray), AMCIS 2011 Proceedings - All Submissions (2011)

Structural equation modeling (SEM) is an important tool to estimate a network of causal relationships...

 

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An assessment of m-health in developing countries using task technology fit model (with Amina Tariq), AMCIS 2011 Proceedings - All Submissions (2011)

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of...

 

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Complex modeling in marketing using component based SEM (with Umme Hani), Faculty of Commerce - Papers (2011)

Structural equation modeling (SEM) is an important tool for marketing researchers to estimate a network...

 

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Modeling the effects of quality in a transformative health service (with Umme Hani), in Proceedings of ANZMAC, Perth, WA, November, (2011)
 
Perceived service quality of health services employing virtual channels, , 40th Academy of Marketing Science Conference, Florida, USA. (2011)
 

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Quality modeling in healthcare: A study of mHealth service, In: Patterson, A. and Oakes, S. (eds) Proceedings of the Academy of Marketing Conference 2011: Marketing Field Forever, Academy of Marketing, Liverpool. (2011)
 
mHealth for influenza pandemic surveillance in developing countries (with JunHua Li, Nathan Moore, Steven Bleisten, and Pradeep Ray), Faculty of Commerce - Papers (2010)

Influenza pandemics caused millions of deaths and massive economic losses worldwide in the last century....

 

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The impact of mobile amusement information on use behavior, satisfaction, and loyalty (with Fumiyo N. Kondo and Jiro Hirata), Faculty of Commerce - Papers (2010)

The relationship between satisfaction and loyalty has been well explored in services marketing or customer...

 

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User Perceived Service Quality of mHealth Services in Developing Countries (with Shahriar Akter, John D'Ambra, and Pradeep Ray), ECIS 2010 Proceedings (2010)

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of...

 
Mobile information services marketing to serve the BOP market (with Fumiyo N. Kondo), Faculty of Commerce - Papers (2007)

Wireless technologies have created an unprecedented opportunity for direct marketing to communicate with customers in...

 

Published Book Chapters

Mobile DM coupon promotion in Japan: A case study on response behavior changes in services consumptiona (with Fumiyo N. Kondo, Yasuhiro Uwadaira, and Mariko Nakahara), Faculty of Commerce - Papers (2009)

This chapter investigates the changes in customers' responses to mobile direct mail (DM) coupons on...