The economy of the 21st-century enterprise is driven by efficiency, which, among other initiatives, requires enterprise business processes and workflows to be supported by adequate information technology to achieve this efficiency. Information technology plays a key role in transforming enterprises, especially through the way these enterprises conduct business and interact with partners and customers.
Joseph Barjis and S. F. Wamba. "RFID Applications and Potentials"
Available at: http://works.bepress.com/sfwamba/18/