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Managerial discretion and E-CRM performance

Tim Coltman, University of Wollongong
Sara Dolnicar, University of Wollongong

Article comments

Coltman, T. & Dolnicar, S. (2009). Managerial discretion and E-CRM performance. In I. Lee (Eds.), Emergent strategies for e-business processes, services, and implications: advancing corporate frameworks (pp. 30-46). Hersey, USA: IGI Global.

Suggested Citation

Tim Coltman and Sara Dolnicar. "Managerial discretion and E-CRM performance" Faculty of Informatics - Papers (2009): 30-46.
Available at: http://works.bepress.com/sdolnicar/342



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