Skip to main content
Article
The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine Creativity
Academy of Management Journal
  • Roy Y. J. CHUA, Singapore Management University
Publication Type
Journal Article
Version
acceptedVersion
Publication Date
12-2013
Abstract

Intercultural tensions and conflicts are inevitable in the global workplace. This paper introduces the concept of ambient cultural disharmony—indirect experience of intercultural tensions and conflicts in individuals' immediate social environment—and demonstrates how it undermines creative thinking in tasks that draw on knowledge from multiple cultures. Three studies (a network survey and two experiments) found that ambient cultural disharmony decreases individuals' effectiveness at connecting ideas from disparate cultures. Beliefs that ideas from different cultures are incompatible mediate the relationship between ambient cultural disharmony and creativity. Alternative mechanisms such as negative affect and cognitive disruption were not viable mediators. Although ambient cultural disharmony disrupts creativity, ambient cultural harmony did not promote creativity. These findings have theoretical and practical implications for research in workplace diversity and creativity.

Keywords
  • Affect-based trust,
  • multicultural experience,
  • negative relationships,
  • intergroup conflict,
  • intragroup conflict,
  • diversity climate,
  • group-performance,
  • firm performance,
  • work groups,
  • creativity,
  • culture,
  • multicultural environment,
  • indirect conflicts
Identifier
10.5465/amj.2011.0971
Publisher
Academy of Management
Creative Commons License
Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International
Additional URL
https://doi.org/10.5465/amj.2011.0971
Citation Information
Roy Y. J. CHUA. "The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine Creativity" Academy of Management Journal Vol. 56 Iss. 6 (2013) p. 1545 - 1577 ISSN: 0001-4273
Available at: http://works.bepress.com/roy_chua/8/