Telecommunications 2004: Business Strategy, HR Practices, and Performance

Rosemary Batt, Cornell University
Alexander J.S. Colvin, Pennsylvania State University
Harry Katz, Cornell University
Jeffrey Keefe, Rutgers University

Article comments

Suggested Citation
Batt, R., Colvin, A., Katz, H., & Keefe, J., (2004). Telecommunications 2004: Business strategy, HR practices, and performance.
http://digitalcommons.ilr.cornell.edu/hrpubs/3/

Required Publisher Statement
Cornell-Rutgers Telecommunications Project
See also Telecommunications 2000: Strategy, human resource practices, and performance.

Abstract

This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.