Telecommunications 2004: Strategy, HR Practices & Performance - Cornell-Rutgers Telecommunications Project

Rosemary Batt, Cornell University
Alex Colvin
Harry Katz, Cornell University
Jeffrey Keefe

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Suggested Citation
Batt, R., Colvin, A. J. S., Katz, H. & Keefe, J. (2005). Telecommunications 2004: Strategy, HR practices & performance - Cornell-Rutgers telecommunications project (CAHRS Working Paper #04-18). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.
http://digitalcommons.ilr.cornell.edu/cahrswp/22/

Abstract

This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.